Dispute Process

A dispute is a disagreement about a campaign that the parties could not resolve between themselves, for example about whether a deliverable meets the agreement, whether a payment was made, or whether usage rights were respected.

Raise the issue with the other party in the campaign thread and give them a reasonable chance to respond. Most disagreements are resolved by a clear message and a small correction.

If direct discussion does not work, either party can open a dispute on the campaign. Include:

• The campaign and the parties involved.
• The reason for the dispute and a description of what happened.
• Evidence: files, links, screenshots, the relevant offer version, the deliverable history or payment references.

A dispute is shown as Open, Under review, Resolved or Closed. The campaign record keeps a timeline, so each party can see what has been submitted.

Platform staff review what is recorded: the offer versions, the agreement record, the deliverable history, the publication evidence and the payment status. They may ask either party for more information. Staff keep internal notes that are not shared.

AI never decides a dispute. It may be used to help summarise records for a person, who makes the decision.

• It does not hold funds, so it cannot release or return money.
• It cannot compel either party to pay, deliver or take down content.
• It is not a court or an arbitrator, and it does not give legal advice.

A review can end with a recorded resolution, written guidance to the parties, a correction to a status on the record, or action on an account where a rule was broken. The outcome is recorded on the dispute.

Target response times for disputes are to be confirmed and will be stated here.

Using this process does not remove the parties' rights under their agreement or under the law. Which courts or other bodies are available depends on the agreement and applicable law, and counsel will confirm how this process fits with them.

Dispute records are visible to the parties and to the staff reviewing them. They are not public.

On a storefront order, the buyer or the creator can open a dispute from the order page and state a reason: for example the work was not delivered, it is not what was agreed, the deadline was missed, the buyer stopped responding, or a request falls outside the agreed scope.

The order pauses. A member of the platform team reads the agreed terms, the delivery and both accounts, and records a decision: the delivery stands, the creator must fix or redo the work, a partial refund, a full refund, or cancellation. No dispute is decided automatically or by AI.

While the store is in test mode, any refund recorded by a decision is a record only. No money was collected, so none is returned.